All sales are final. However, our objective is to resolve all problems that might occur as quickly as possible with as little hassle for you as is humanly possible.

If your order has been damaged or has not arrived, or if you have any questions about your order, please contact Laurie Crammond at We will need a description of the problem with as much of the following information as possible, your name, order date, and order number.

If you are in the continental US, you can also call our toll-free number, 800-653-7640, Monday through Friday between the hours of 9AM and 6PM Eastern time. Our fax number is 804-740-0149.

Our mailing address is 1425 Westshire Lane, Richmond, VA 23238

To report typos and ideas for new books please contact our editor in chief at